Manager/Assistant Manager, Business Analyst & Tester (Operations)

Job Description

• Prepare and analyze business requirements for Operations, New Business (NB), PAD and Claims.
• Identify system gaps and enhancements to improve operational efficiency.
• Prepare system manuals/guides for new system features to ensure clarity and usability.
• Conduct impact analysis based on the Business Specification Document (BSD) standards, assessing risks and benefits, and proposing resolutions.
• Develop and execute test plans and test scripts to validate system functionalities and performance.
• Setup and review Plan Wizard and Master Table configurations to align with business needs.
• Perform User Acceptance Testing (UAT) and verify test results to ensure alignment with requirements.
• Document test results and provide comprehensive screenshots for clarity.
• Raise defects with detailed testing steps and participate in defect triage meetings.
• Provide regular updates on testing progress and status reports to stakeholders.
• Manage operations testing progress and report to management, ensuring transparency and accountability.
• Organize and lead product/project meetings for Operations, ensuring timeline adherence and alignment with stakeholders.

Job requirements:

• Possess knowledge in raising business requirements, identifying testing scope, and drafting testing scenarios.
• Strong understanding of system behaviour, workflows, and relevant backend systems (e.g. penta) as well as proficiency in using the JIRA system for project tracking.
• At least a Bachelor’s Degree in a related field.
• Articulate and proficient in written and spoken English.
• A minimum of 8 years of working experience in Life Insurance and/or Takaful, specifically in project management and operational processing.
• Excellent problem-solving skills, with the ability to maintain a positive attitude and excel under pressure.
• Strong analytical skills and a forward-looking approach to strive for excellence.