Policy Maintenance Administrator (Mandarin Support) - Open to fresh grads
Salary undisclosed
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About the Role
Analyze & process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.
Job Responsibilities:
- To support policy adjustments/maintain client and policy information utilizing Vlookup.
- Process all incoming Life and / or Accident and Health (A&H) insurance requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
- Analyze requirements from request received and conduct data massaging before re-uploading information into the system.
- Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
- Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
- Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirement.
- Ensure team operating efficiency.
- Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*).
Job Requirements:
- Diploma or Degree in Business Administration, Business Management, Finance or similar qualifications.
- Fresh graduates are encouraged to apply.
- Ability to read & write Chinese to process documents from Hong Kong, China & Macau region. Candidate with proficiency to converse in Cantonese would be an added advantage.
- Positive attitude and willingness to share and learn.
- Ability to work under pressure with minimal guidance and is a team player.
- Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
- The role is required to follow Hong Kong working calendar.
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