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Policy Maintenance Administrator (Mandarin Support) - Open to fresh grads

Salary undisclosed

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About the Role

Analyze & process new business, renewals, and change request from group policy holder as per stipulated benchmark and requirements.

Job Responsibilities:

  • To support policy adjustments/maintain client and policy information utilizing Vlookup.
  • Process all incoming Life and / or Accident and Health (A&H) insurance requests within the service standard and ensure all processes are done prudently and in accordance to all regulatory and corporate requirements.
  • Analyze requirements from request received and conduct data massaging before re-uploading information into the system.
  • Performing day to day transactions and ensuring delivery quality in terms of accuracy, completeness, and timeliness on daily basis.
  • Ensure meeting personal quality, productivity, turnaround time, and attendance benchmark.
  • Performs other responsibilities and duties periodically assigned by supervisor in order to meet operational and / or other requirement.
  • Ensure team operating efficiency.
  • Correspond and reply via email to business partners or intermediaries on clarification and enquiries on the cases received (if any*).

Job Requirements:

  • Diploma or Degree in Business Administration, Business Management, Finance or similar qualifications.
  • Fresh graduates are encouraged to apply.
  • Ability to read & write Chinese to process documents from Hong Kong, China & Macau region. Candidate with proficiency to converse in Cantonese would be an added advantage.
  • Positive attitude and willingness to share and learn.
  • Ability to work under pressure with minimal guidance and is a team player.
  • Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).
  • The role is required to follow Hong Kong working calendar.