Executive, Customer Service & Contract Administration (Cantonese)

Basic Salary: RM4,000 - RM5,000 per month
Location: Level 3, 16A Jalan BK 1/13, Taman Perindustrian Bandar Kinrara, 47180 Puchong, Selangor
Working days & hours: Monday - Friday, 8.30am - 5.30pm
Contract Period : 12 months contract under PERSOLKELLY Malaysia

Job responsibilities:

• Responsible for customer call center to fulfill customers, salespersons, dealers, suppliers enquiries and requests related to Company Finance, Insurance and Leasing business.
• To ensure thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations, and then to initiate quick disbursements; also to close contracts in the system quickly and manage customer file handling most efficiently.
• Fulfill customers’ expectations and needs, i.e. assist in enquiries for new loans, modification of accounts, attend to enquiries and requests relating to account management and customer’s complaints; early termination requests etc
• Attend to dealers, suppliers and salespeople enquiries
• Manages contract activation & disbursement process in the CMS and ensure timely payout to Dealers and Suppliers. Thorough check for accuracy, completeness of documentation and adherence to all credit approval terms & conditions as well as legal and corporate regulations
• Manage customer data, administrate contract closing in CMS and ensure maintenance of Lien Registration and Release

Requirements:

• Minimum Bachelor Degree, preferably in Finance, Accounting, Business, or related.
• Have experience as customer service & contract administration
• Good knowledge in MS Office (Excel, Word)
• Good in spoken and written English and other local dialect to support Hong Kong.
• Candidates who are fluent in Cantonese are preferred because the role requires candidates to interact with Cantonese-speaking clients