E-commerce Marketing Executive

Full Time, onsite
BHH PRODUCTS SDN BHD
Johor Bahru, Malaysia

Salary undisclosed

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Job Highlights

Yearly Performance Review with Increment
5 Days Work & Open and Fun Working Culture
Accelerated Growth and Training Provided

The Company

Herbal Farmer is a fast-growing and dynamic company based in Johor since 2017. Our brand direction revolves around understanding the health preferences of young consumers and the agile market insight by a group of talented team members dedicated to innovation and growth. We firmly believe that ordinary people can achieve extraordinary things with a clear-cut brand direction and framework. Become one of our team members now at Herbal Farmer, we invite self-motivated, results-driven and detail-oriented individuals to be part of our journey towards excellence.

Job Overview
As a rapidly growing retail brand with a strong presence in major cities, we are dedicated to optimizing our online sales and customer relationships. We are seeking a detail-oriented and proactive E-commerce & Marketing Executive to join our team. This role is crucial for executing daily e-commerce operations and managing customer interactions, ensuring our online platforms are efficient and our customers are satisfied. Your contributions will directly support our business growth and enhance our brand’s digital presence.

The Role

As an E-commerce & Marketing Executive, you will need:

E-commerce Operations:

Order Processing: Manage the daily processing of orders across our e-commerce platforms (Shopee, Lazada, TikTok, etc.), ensuring timely and accurate fulfillment.
Sales Updates: Update and maintain daily sales records, providing necessary information to relevant teams.
Inventory Listings: Handle the regular updating of product listings, SKUs, and pricing on our e-commerce platforms.
Promotion Setup: Execute the setup and management of promotions across e-commerce platforms, ensuring all promotional activities are accurately reflected online.

Customer Relationship Management (CRM):

CRM Execution: Implement CRM tasks such as managing customer databases, segmenting customers, and executing loyalty programs to enhance customer engagement.
Membership Management: Adjust and manage membership points in our customer loyalty app, ensuring accurate and rewarding experiences for our customers.

Sales Reporting & Data Management:

Daily Sales Reports: Prepare and distribute daily sales reports, ensuring all data is accurate and up to date.
Monthly Reporting: Generate and submit monthly reports, including co-fund voucher documentation to the accounting department.

Skills & Experience

The ideal candidate should possess the following skills and experience:

Minimum of two years of experience in an e-commerce / marketing role would be an advantage.
Detail-oriented with excellent organizational and time-management skills.
Ability to work collaboratively in a fast-paced environment.
Proficiency in both Mandarin and English (written and verbal).

Working Hours