General Manager, Warehouse (based in Cyberjaya)

Responsibilities

• Leadership and Communication: Lead the various DC teams in a transparent and open communication environment while creating a culture of service, safety and continuous improvement.
• Operations Management and Customer Relations: Manage DC operations, warehouse, customer service and relationships through providing regular feedback and periodic operational reviews with customers (internal /external) to optimize quality of service, business growth, and customer satisfaction via agreed KPIs. Take initiatives to effectively meet or exceed company requirements & customer expectations.
• Strategic Alignment and Performance Review: Periodic and regular reviews on planning, performance and expectation with senior leadership team and operation managers. Providing feedback on operational status and budget figures. Close collaboration and alignment with Sales & Marketing, Finance, and Supply Chain Management teams to ensure the order delivery and process meet customer's requirement and expectation within cost, speed and reliability.
• Team Development and Best Practices: Provide direction and guidance to subordinates in establishing daily routine job function and reporting methods for respective job function. Leads with strategic supervision and coaching which contributes to the development of managers, executives, supervisors and other team members. Conduct feasibility & analytical study on existing and new business. Implement best practices to achieve best customer experience (internal /external).
• Budget and Performance Accountability: Accountable to DC budgeting and expenditure, as well as monthly operating targets. Track quality, cost and efficiencies. Continuously identify opportunities for process improvement and implement best practices to enhance efficiency and productivity. Monitor KPIs and take corrective actions as needed.
• Logistic Collaboration: Collaborate with logistics partners to ensure timely and efficient pickup of orders for delivery. Develop relationships with key logistic providers, negotiate rates and required contracts as needed, and help develop and track service metrics with all carriers and outsourced partners.
• Inventory Management: Implement and maintain best practices for inventory management systems and processes. Track and manage stock movements and inventory levels to optimize space utilization and minimize carrying costs. Conduct regular cycle counts and reconciliation to ensure and maintain inventory accuracy.
• Inbound, Outbound and Storage Operations: Direct and oversee all inbound, outbound, and storage activities. Develop, document, implement, effectively practice and improve standard operating procedures (SOPs) to ensure efficient and safe DC /warehouse operations.
• Workforce Management: Recruit, train, and supervise warehouse staff, including supervisors, pickers, packers, and forklift operators. Foster a culture of accountability, teamwork, and continuous improvement. Conduct regular performance evaluations and provide coaching and feedback.
• Regulatory Compliance and Safety: Ensure DC operations are in compliance with all relevant health, safety, and environmental regulations, as well as in-line with top management's direction. Promote a culture of safety awareness and compliance among the DC teams.
• Others: Manage any other related assignments as instructed by management.

Requirements:

• Candidate must possess at least Degree in Business / Management / Logistics / Transportation or equivalent.
• At least 10 years of managerial experience in mid/large-size warehouse or distribution center dealing with FMCG.
• Good in logical and positive thinking, willing to learn new things. Strong sense of ownership and urgency is important. Familiar with WMS & local distribution is essential.
• Well versed in managing WMS and ERP is essential and able to perform multi tasks.
• Must have leadership ability and strong management aptitude, excellent analytical, planning and organizational skills and results oriented.
• Proficient in MS Office - Excel, Word & Outlook.
• Applicants must be willing to work on Saturday and work in Cyberjaya.