Assistant Payment Manager - Payment Operations, MY Marketplace

About The Team

As the Assistant Payment Lead, you will play a pivotal role in overseeing our payment operations team, ensuring seamless payment processing, payout activities and effectively resolving payment-related enquiries and chargeback disputes. You will be responsible for managing a team of professionals, optimizing processes, and maintaining compliance with industry regulations.

Job Description

• Oversee day-to-day operations of payments processing, ensuring smooth transactions of the payment channels on Shopee marketplace
• Oversee the payout activities by ensuring accuracy, timeliness, and adherence to proper due diligence in accordance to SOP
• Oversee the chargeback resolution team in handling disputes which includes analyzing chargeback cases, gathering evidence, and preparing compelling responses to protect the company's interests.
• Work with the business functions and technical teams to maintain the payment channels, managing day-to-day responsibilities such as monitoring payments success rates, investigating the cause of payment failures and working with internal teams to resolve payment-related inquiries and issues
• Work with payment service providers and banks to ensure smooth payment transactions, to optimize payment services and integrate new solutions
• Lead and/or actively participate in regionally or locally driven initiatives for process improvements relating to payment channels
• Analyze various areas of the business to identify initiatives or opportunities for process optimization or payment channel integration
• Develop and maintain comprehensive payment operations process documentation.
• Conduct regular performance evaluations and provide feedback to team members.
• Ensure compliance with payment industry regulations, data security standards, and company policies.
  
  

Requirements

• Bachelor's degree in Finance, Business, or a related field (or equivalent work experience).
• At least 5-8 years experience in payment operations, with a strong background in payables and chargeback resolution.
• Extensive knowledge of payment processing systems, industry regulations, and chargeback processes.
• Experience in e-commerce, fintech, or banking background would be an advantage
• Exceptional leadership and team management skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Effective communication and interpersonal skills.
• Ability to adapt to a fast-paced and evolving work environment.
• Proficiency in using payment processing software and tools.