Customer Relations Specialist

Duties and Responsibility A)Operation Duties •Attend to tenant and customers on all enquiries, complaints/feedback, and problems with positive attitude and effective communication skills; ensure these are resolved quickly and tactfully. •Assist customers in providing directions, information, answering questions. •To maintain good rapport with all tenants and educate them about all the promotional activities. •Ensure cleanliness and proper management of counters, service equipment and accurate inventory control. •Attend to VIP and special guest arrival. Coordination with relevant department i.e, Security, Marketing and Building Services on cleanliness, building condition and etc. •Ensure announcements made through the PA system are accurate, clear and consistent. B)Administrative Duties •To conduct all services and administrative functions of the Customer Service Centre. •Ensure company policies / procedures are adhered to. •Oversee accurate inventory control and maintenance of the department’s equipment and stocks. •Daily reports are recorded accurately and timely. Any emergencies are to be reported to Superior. C)Inter-department Duties •Assist Leasing department in distribution of Memo or other related document to Tenants. •Assist Marketing Department in conducting events and ensure that clients are adhere to the Promotion guidelines. •Follow-up with the respective departments on incidents, mall defect or tenants’ operation issues. Job Type: Full-time, Shift