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Senior Travel Consultant (Penang, On-Site)

RM 5,500 - RM 7,000 / Per Mon


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The Senior Travel Consultant will be responsible for managing the full spectrum of travel arrangements for corporate clients, providing expert ticketing support and ensuring seamless service delivery. Based on-site at the customer’s office, the consultant will handle ticketing for Free Independent Travelers (FIT) and Group Independent Travelers (GIT), while also managing urgent travel needs through after-office-hours emergency services. The consultant will play a pivotal role in ensuring smooth operations, providing guidance to junior staff, and assisting in verifying ticketing-related financial documents.

  • Ticketing and Fulfillment:Manage ticketing for both Free Independent Travelers (FIT) and Group Independent Travelers (GIT), ensuring accuracy and timely delivery.
  • Customer Service:Serve as the on-site point of contact for clients, ensuring high levels of customer satisfaction and support for all ticketing and travel-related inquiries.
  • After-Hours Support: (If required)Provide after-office-hours emergency service to address urgent travel needs and assist clients in real-time.
  • Booking Support:Offer assistance for internet banking bookings and ensure the smooth processing of payments and tickets.
  • Team Support (Upon Confirmation):Guide and mentor junior ticketing agents on ticket issuance processes, ensuring adherence to company standards.Assist in verifying Agency Debit Memos (ADMs) to ensure financial accuracy and resolve any ticketing discrepancies.
  • Ad-hoc Tasks:Perform other duties as assigned by the supervisor to support the overall efficiency and success of the travel operations.
  • Candidate must possess at least Diploma or Bachelor’s Degree in Tourism or any other field.
  • A minimum of 5 years of working experience in the travel industry, with proven expertise in international flight bookings.
  • Experience working directly with corporate clients or in a customer-facing role is preferred.
  • Proficiency in GDS system. (Sabre)
  • Excellent communication skills, with the ability to interact and engage effectively at all levels within the customer’s organization.
  • Strong problem-solving skills, with a proactive approach to handling complex travel requirements.
  • Able to work independently with minimal supervision, while also being part of a larger team environment.
  • Strong organizational skills and attention to detail, ensuring accurate and timely travel arrangements.
    • Additional Requirements:
    • Must be available to work on-site at the customer’s office.
    • Ability to adapt and respond efficiently to dynamic work environments.
    • Position Type:
    • Full-time, on-site position.
      • Work Location:

        Taman Perindustrian Batu Kawan, Penang

        This is a full-time, on-site role, where the consultant will be based at the customer’s office to provide immediate support and ensure operational excellence.

  • Annual Leave
  • Medical Insurance
  • Dental & spectacles claims
  • Maternity leave
  • Professional development
  • Training provided