Senior Travel Consultant (Penang, On-Site)
The Senior Travel Consultant will be responsible for managing the full spectrum of travel arrangements for corporate clients, providing expert ticketing support and ensuring seamless service delivery. Based on-site at the customer’s office, the consultant will handle ticketing for Free Independent Travelers (FIT) and Group Independent Travelers (GIT), while also managing urgent travel needs through after-office-hours emergency services. The consultant will play a pivotal role in ensuring smooth operations, providing guidance to junior staff, and assisting in verifying ticketing-related financial documents.
- Ticketing and Fulfillment:Manage ticketing for both Free Independent Travelers (FIT) and Group Independent Travelers (GIT), ensuring accuracy and timely delivery.
- Customer Service:Serve as the on-site point of contact for clients, ensuring high levels of customer satisfaction and support for all ticketing and travel-related inquiries.
- After-Hours Support: (If required)Provide after-office-hours emergency service to address urgent travel needs and assist clients in real-time.
- Booking Support:Offer assistance for internet banking bookings and ensure the smooth processing of payments and tickets.
- Team Support (Upon Confirmation):Guide and mentor junior ticketing agents on ticket issuance processes, ensuring adherence to company standards.Assist in verifying Agency Debit Memos (ADMs) to ensure financial accuracy and resolve any ticketing discrepancies.
- Ad-hoc Tasks:Perform other duties as assigned by the supervisor to support the overall efficiency and success of the travel operations.
- Customer Service:Serve as the on-site point of contact for clients, ensuring high levels of customer satisfaction and support for all ticketing and travel-related inquiries.
- Candidate must possess at least Diploma or Bachelor’s Degree in Tourism or any other field.
- A minimum of 5 years of working experience in the travel industry, with proven expertise in international flight bookings.
- Experience working directly with corporate clients or in a customer-facing role is preferred.
- Proficiency in GDS system. (Sabre)
- Excellent communication skills, with the ability to interact and engage effectively at all levels within the customer’s organization.
- Strong problem-solving skills, with a proactive approach to handling complex travel requirements.
- Able to work independently with minimal supervision, while also being part of a larger team environment.
- Strong organizational skills and attention to detail, ensuring accurate and timely travel arrangements.
- Additional Requirements:
- Must be available to work on-site at the customer’s office.
- Ability to adapt and respond efficiently to dynamic work environments.
- Position Type:
- Full-time, on-site position.
- Work Location:
Taman Perindustrian Batu Kawan, Penang
This is a full-time, on-site role, where the consultant will be based at the customer’s office to provide immediate support and ensure operational excellence.
- Additional Requirements:
- Annual Leave
- Medical Insurance
- Dental & spectacles claims
- Maternity leave
- Professional development
- Training provided