Front Office Assistant

• Deliver the standards and provide exceptional guest service at all times.
• Maintain positive guests and colleagues interaction with good working relationships.
• Personally and frequently verify that guests are receiving the best possible service during check-in and check-out.
• Provide excellent service to internal customers as appropriate.
• Register hotel's guests in accordance with Front Office policies and procedures.
• Be familiar with the hotel's products, services and policies.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems, and coach and counsel the front desk team members to ensure a quality operation.
• Work closely with other Front Office personnel in a supportive and flexible manner, focus on the overall success of the hotel and the satisfaction of the hotel guest.
• Support and embrace the spirit of "Team Work".
• To be familiar with the Front Office computer system.

Job Requirements:

• Candidate must possess at least a Primary/Secondary. School/SPM/"O" Level, any field.
• 2 years and above of experience in the customer service line.
• Required language(s): English, Mandarin, Bahasa Malaysia.
• Pleasant personality with a friendly approach and well-groomed.
• Enjoy providing top services to customers.
• Must be punctual, responsible and have a pleasant personality.
• Able to work on shift, long hours, weekends and Public Holidays.

Willing to work on shift. Shift as following:-

• Morning : 7.00am-3.00pm
• Afternoon : 3.00pm-11.00pm
• Evening : 11.00pm-7.00am