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Cafe Assistant Manager
Salary undisclosed
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Qualifications :
- Preferred minimum 2 years experience in F&B
- Ability to work independently and handle multiple tasks.
- Strong leadership and team management skills
- Possess own transport for commuting to and from work and/or for job-related travel.
- Have basic accounting & computer knowledge (Autocount, Ms Office, Canva etc)
Operational Management:
- Oversee the day-to-day operations of the outlet, ensuring smooth and efficient service.
- Implement and monitor operational procedures to maintain high standards of quality, cleanliness, and safety.
- Ensure that all equipment and facilities are properly maintained and in good working condition.
Staff Management:
- Recruit, train, and manage a team of staff members, including scheduling, performance evaluations, and disciplinary actions.
- Develop and implement training programs to enhance staff skills and ensure consistent service delivery.
- Motivate and lead the team to achieve individual and collective goals, fostering a positive work environment.
Customer Service:
- Ensure that all customers receive exceptional service, addressing any issues or complaints promptly and professionally.
- Monitor customer feedback and implement improvements to enhance the overall guest experience.
- Maintain a welcoming and friendly atmosphere in the outlet, ensuring that customers feel valued and satisfied.
Sales and Marketing:
- Develop and implement sales strategies to increase revenue and achieve financial targets.
- Monitor sales performance and analyze trends to identify opportunities for growth.
- Coordinate with the marketing team to execute promotional activities, events, and campaigns that drive traffic and sales.
Inventory and Stock Management:
- Manage inventory levels, ensuring that stock is ordered, received, and stored correctly.
- Conduct regular stock checks and minimize waste through effective inventory management.
- Negotiate with suppliers to secure the best prices and maintain strong relationships.
Financial Management:
- Monitor the outlet’s financial performance, including sales, expenses, and profitability.
- Prepare and manage budgets, ensuring that financial targets are met or exceeded.
- Handle cash flow management, including overseeing cash handling procedures and ensuring accuracy in financial reporting.
Compliance and Safety:
- Ensure that the outlet complies with all relevant health and safety regulations, including food safety, hygiene, and labor laws.
- Implement and monitor safety procedures to protect staff and customers from potential hazards.
- Conduct regular audits to ensure compliance with company policies and legal requirements.
Reporting and Communication:
- Prepare and submit regular reports on sales performance, inventory, and other key metrics to senior management.
- Communicate effectively with other departments, such as marketing, finance, and human resources, to coordinate activities and share information.
- Represent the outlet in meetings and liaise with stakeholders to address any operational concerns.
Continuous Improvement:
- Identify areas for improvement in operations, customer service, and staff performance, and implement necessary changes.
- Stay updated on industry trends and competitor activities to maintain a competitive edge.
- Encourage innovation and creativity within the team to enhance the outlet’s offerings and services.
Benefits
- Salary - will be determined by previous experience, qualifications and job scope required.
- EPF, SOCSO, EIS, HRDF
- Annual salary increment
Language:
- English or Malay (Preferred).
Company Information
Registration No.
1231495 - W
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