Administrative Assistant

We are looking for an Administrative Assistant for our Cleaning Services Department. The ideal candidate should be proficient in both Chinese and English, with strong communication and organizational skills. You will work closely with clients and the team to ensure smooth business operations. If you are eager to learn new things and remain efficient in a fast-paced environment, this is the opportunity for you.

Job Responsibilities:

• Bilingual communication: Fluent in both Chinese and English to ensure seamless communication with clients and the team.
• Software proficiency: Willingness and ability to learn new software, handling internal systems and customer management tools.
• Phone communication: Handle phone inquiries, answer customer questions, and coordinate cleaning service arrangements.
• Customer support: Understand and address customer needs to ensure satisfaction.
• Document management: Maintain client files, organize daily documents and reports.

Job Requirements:

• Fluent in both spoken and written Chinese and English.
• Strong learning ability, able to quickly adapt and become proficient in company systems and software.
• Prior experience in phone customer service or related fields is preferred.
• Patience, ability to multitask while maintaining attention to detail.
• Excellent communication and interpersonal skills, capable of understanding and meeting diverse customer needs.
• Organizational skills to manage daily administrative tasks and handle urgent situations.