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- Responsible to attend to dealers (customer).
- To review customer’s design and documents (drawings, specification etc.).
- Assist in correspondence with customer by email or telephone and to follow up and resolve customer complaints.
- Assist to follow up on the status of the order and monitor closely.
- Update customer on the ETA (estimated time of arrival).
- Ensure the integrity of client information maintained in the database system.
- Ensure prompt follow up to ensure the stock will be delivered to customer on time.
- In the event not able to fulfil customer requirement on the order or delivery date, contact customer immediately to provide alternative solution.
- Ensure the payment for all orders have been collected according to payment terms.
- Provide technical support for any related request, inquiry, quotation or confirmation.
- Verify product’s pricing and update new pricing for customer upon request
- Solve technical questions or problems raised by customers via telephone or email.
- Identify and analyse the technical issue of the customer by good listening and asking clear and concise questions.
- Provide good customer service with the aid of high quality technical knowledge gained from the internal training and support systems.
- Planning daily travel schedule for the technicians to install products and/or perform the after sales service.
- Any ad hoc task as assigned by superior.
- 会听和看华文字优先考虑
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