Front Office Assistant

• Provide a warm and friendly welcome to guests, ensuring their needs and requests are addressed promptly and courteously.
• Handle guest inquiries, requests, and complaints, aiming for efficient resolution and guest satisfaction.
• Maintain a professional and helpful demeanor when communicating with guests, whether in person, over the phone, or via email.
• Provide accurate information about hotel services, amenities, and local attractions.

2. Check-in and Check-out Process:

• Process guest registrations, ensuring accuracy and efficiency in gathering guest information, assigning rooms, and issuing room keys.
• Assist with check-out procedures, including reviewing guest bills, processing payments, and providing accurate invoices.
• Handle guest reservations, modifications, and cancellations in a timely and accurate manner.
• Coordinate with housekeeping to ensure room readiness and timely response to guest requests.

3. Administrative Support:

• Manage incoming calls, transfer calls, and take messages when necessary.
• Handle the distribution of mail, packages, and faxes for guests and internal departments.
• Maintain accurate and up-to-date guest records in the property management system (PMS).
• Assist with financial transactions, such as handling cash, processing credit card payments, and maintaining a balanced cash drawer.
• Prepare daily reports, including occupancy, revenue, and other relevant data as required by the management.

4. Collaboration and Teamwork:

• Collaborate with other departments, such as Housekeeping, Maintenance, and Food and Beverage, to ensure smooth operations and guest satisfaction.
• Communicate effectively with team members and supervisors, sharing relevant information and working together to achieve departmental goals.
• Support fellow colleagues when necessary, assisting with workload during busy periods or when a team member requires assistance.