IS Business Analyst

GENERAL RESPONSIBILITIES: Provide an efficient support in Supply Chain, Sales and Purchasing applications (SAP SD, MM, PP modules / Edi / Webedi / PuMA / e-Proc/ Customer Referential) ROLE SPECIFICATION: Ensure efficient deployment of logistic, sales and purchasing processes and applications (SAP SD & MM & PP modules / Edi / Webedi / PuMA / e-Proc / Customer Referential) Deploy standard processes & applications Translate functional requirements into System Design Specifications Ensure the 2nd level of support & escalation process to the Shared Services Center Ensure functional & technical coherence between Group standards and local implementation. SAP change management, Transport Orders validation, Evolution request validation Collect logistic, sales and purchasing business needs and share best practices Collect, specify, promote and pilot new business features not yet covered by standards. Exchange and capitalize best practices with others Business analysts in Thailand Management Ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services Provide high quality management information on customer service levels Ensure all expected site KPI are reporting on time (ZCHR,TO backlog,..,etc) Discuss needs with sites in a non-technical language and answer inquiry from business users Receive system issue report from business key users, investigate root cause, resolve and feedback Work with other IS colleagues (Site IS and SSC) to resolve issues Proactively follow up issues and anticipate issues Translate functional requirements into System Design Specifications Support site Key Users in acceptance test evolutions Organize & participate to regular reviews with business networks Continuous Improvement Promote CCIP Meeting to train Key User, Update on latest news. Propose training paths for Key Users. Train in Comp@ss domains. Coordinate with functional network traineers. Train & support business users. Organize local documentation vs Group documentation available Plan & Do C1000 audits in the perimeter for the site within 3 years. Follow-up of C1000 site actions plans after audits Knowledge, experience, skills & attributes Education/ Academic: Bachelor degree in Computer Science or Information System Experience: 3-5 years of SAP experience in the SD,MM module (PP is a plus) Knowledge in EDI protocol is a plus Experience in project operation & support in large scale or enterprise Experience SAP roll out at least 1-2 Cycle (Optional) Strong ability to solve problems and be customer focused Ability to work in a high demand environment with multiple priorities Very team oriented and cooperative