FRONT OFFICE MANAGER

Responsibilities:

• Courteously and accurately answer inquiries from potential guests and accepts hotel reservations.
• Respond to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Use suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Supervise daily shift process ensuring all team members adhere to standard operating procedures.
• Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
• Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
• Adhere to company credit limit / floor limit policies. Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
• Allocate rooms to expected arrivals after checking the guests preferences and special requests.
• Verify that accurate room status information is maintained and properly communicated.
• Maintain master key control.
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Prepare revenue and occupancy forecasting.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Ensures safety by following guest check in and security procedures and reporting suspicious activity to security team / Head of Security & Maintenance.
• Assist all departments in servicing the guests during high volume periods.
• Review daily front office work and activity reports generated by Night Audit.
• Review and respond Guest feedback on a daily basis.

Job Requirements:

• Degree or Diploma in Hospitality Management or other related field.
• Minimum 3 to 4 years work experience as Front Office Manager
• Computer Knowledge and experience in MS office programs.
• Positive attitude and excellent communication skills. Experience of motivating and leading a winning team.
• Familiar and expert in IDB system
• Highly focused, have excellent communication, leadership and people skills.

Job Type: Full-time

Pay: RM6,000.00 - RM7,000.00 per month