Collection Agent

Job Description: 1. General Responsibilities: Contact debtor / agents to collect outstanding debts. Negotiate repayment terms and schedules with debtors. Maintain accurate records of all collection activities. Ensure compliance with legal and company policies related to debt collection. 2. Key Duties: Debt Collection: Contact debtors via phone, email, or mail to request payment. Follow up with overdue accounts and attempt to resolve outstanding balances. Negotiate payment plans and settlements with debtors. Account Management: Review and analyze account statements to identify overdue balances. Update and maintain records of all collection efforts and account statuses. Prepare and submit reports on collection activities and progress. Customer Interaction: Address debtor inquiries and provide information regarding their accounts. Handle disputes or complaints professionally and attempt to resolve issues. Documentation: Document all communication with debtors, including promises to pay and payment arrangements. Prepare and send formal notices and letters to debtors as necessary. Compliance: Adhere to relevant laws and regulations governing debt collection practices. Ensure that all interactions with debtors comply with company policies and industry standards. Coordination: Work with other departments (e.g., legal, accounting) to manage complex or high-value accounts. Coordinate with third-party collection agencies or legal professionals if required REQUIREMENT: Skills; Basic Accounting Knowledge Pleasant personality Strong character Communication Skills: Strong verbal and written communication skills for effective negotiation and interaction with debtors Negotiation Skills: Ability to negotiate payment terms and resolve disputes Persistence: Determination to follow up and recover overdue payments. This is a CONTRACT terms employment with a COMMISSION.