Inbound Sales Representative - English

Job Details

• Company: Teleperformance Malaysia
• TP Code: ID-G001-D-ISR-EN-001
• Job Title: Inbound Sales Representative - English
• Location: Petaling Jaya, Selangor, Malaysia

Overview

So, what will you be doing as an Inbound Sales Representative?

Imagine being a consultant who helps small to medium business owners be more successful in their online presence. As an Inbound Sales Representative, you'll play a crucial role in delivering top-notch service by answering customer inquiries over the phone.

While you help customers, you take that opportunity to really get to know them and start identifying what products can really help them in their online business.

At our company, we value strong communication and exceptional customer service skills. You'll have the opportunity to interact with customers from different parts of the world and provide them with an outstanding customer experience. You'll work with a dynamic team of professionals who are dedicated to ensuring our customers are always satisfied.

This is a chance to not only practice your existing skills but to enhance them to deliver world-class service. If you're passionate about customer service, helping people, and are ready to take on a new challenge, we want to hear from you.

Your Responsibilities

• Field inbound calls and exhibit the correct sales and customer experience behaviours throughout the entire interaction.
• Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed.
• Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate.
• Troubleshoot client products as needed to resolve each call the first time.
• Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
• Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

Your Qualifications:

• Bachelor’s degree or Diploma in any discipline
• Fluency in written and spoken English (CEFR B2 Level of proficiency as a minimum)
• Must be tech savvy and interested in the customer’s products and platform features.
• 1+ years’ sales experience with a proven record of fact finding to uncover customer needs.
• Ability to meet sales targets, while providing a stellar customer experience
• Strong capability of transitioning support calls to solutioning sales opportunities
• Proven ability to promote and build extraordinary customer rapport.
• Multitasking and computer navigation abilities
• Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
• Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
• Self-driven to achieve targets and deliver superior service.

Who is Teleperformance Malaysia?

Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia. Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 4 sites in Penang and Kuala Lumpur with more than 3,400 full-time employees today. Teleperformance in Malaysia is also Great Place to Work (GPTW) certified.

Why join us?

Looking for a company that puts the "fun" in "work"? We believe that work should be enjoyable and rewarding, which is why we strive to create a positive and supportive environment for our employees.

Our team is made up of talented and enthusiastic individuals who are passionate about what they do. We're always on the lookout for more awesome people to join us, and we're committed to building a diverse and inclusive team. Whether you're just starting out in your career or you're an experienced professional, we welcome anyone with big ambitions and a great attitude.

At Teleperformance, we understand that our employees are our greatest asset, which is why we offer a range of benefits to ensure that they feel valued and supported. We believe in investing in our employees' futures, and we're committed to helping them grow and succeed.

So if you're looking for a company where you can have fun, be yourself, and achieve your goals, Teleperformance is the place for you. Join us today and see for yourself why we're one of the best companies to work for!

Click on “Apply Now” and let’s have a conversation.

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Additional Information

Job Type: Full-time

Pay: RM3,000.00 - RM4,000.00 per month

Benefits:

• Health insurance
• Maternity leave
• Opportunities for promotion
• Parental leave
• Professional development
• Vision insurance

Schedule:

• Night shift
• Rotational shift

Supplemental Pay:

• Commission pay

Ability to commute/relocate:

• Petaling Jaya: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Inbound Sales Representative: 1 year (Preferred)

Language:

• English (Preferred)