E-Commerce Executive

Account Management

• Facilitate the setup and operational effectiveness of channel management, particularly with key platforms like Lazada, Shopee and Tik Tok.
• Prepare monthly campaign on the key platforms (ie. Bundle Deals, Discount Promotion, Livestream Flash Sales, Campaign Templates).
• Manage and coordinate logistics operations with third-party warehouses to ensure seamless inventory management and order fulfilment for e-commerce activities.
• Contribute to the development and execution of sales and marketing strategies aimed at achieving revenue targets through channel partnerships and marketplaces.
• Foster relationships with e-commerce partners to understand category and brand performance, providing strategic insights to drive business objectives.
• Ensure timely and professional responses to customer inquiries across all online platforms, maintaining a high standard of customer experience.
• Collaborate on enhancing business processes, customer service practices, and implementing innovative techniques for continuous improvement.

Online Content Management

• Ensure the accuracy and optimization of product images, as well as compelling product titles and descriptions for SKUs and campaigns.
• Identify and execute content strategies to enhance product information and customer engagement.
• Oversee end-to-end e-commerce performance metrics including sales, pricing, listing content optimization, visibility, traffic generation, order management, and after-sales service.
• Provide support to senior management on various ad hoc projects and responsibilities.
• Formulate and execute digital marketing demand-generation initiatives, including but not limited to on-site activity, social media, display, eDM, SEO, and SEM.

Requirements:

• Degree/Diploma in Sales/Marketing, Business Management, or related fields.
• Fresh Graduates are welcome to apply and experience in an e-commerce will be an advantage for this role.
• Minimum 1 – 2 years of working experience in managing e-Commerce business for a brand or relevant experience working with e-commerce platform.
• Proven track record in account management, ideally within the FMCG, eCommerce sector.
• Strong analytical skills combined with a creative, out-of-the-box thinking approach.
• Good teamwork, collaboration, networking skills.
• Communication skills and Initiative to learn and add value.
• Candidates fluent in Mandarin preferred as role requires to deal with Mandarin speaking clients.

Job Type: Full-time

Pay: RM3,500.00 - RM5,000.00 per month

Schedule:

• Monday to Friday

Supplemental Pay:

• Yearly bonus