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Customer Service - Italy Speaker

RM 10,000 - RM 10,000 / Per Mon

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Work experience:

  • Minimum of 6 months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

  • Customer Service orientation
  • Customer Results/Solutions focussed
  • Customer Expectations Management
  • Active Listening Skills
  • Ability to handle queries and objections in a professional manner
  • Passionate about communication and interacting with people is key to success in this role
  • Able to receive continuous feedback and work in a fast-paced working environment
  • Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed
  • Good reasoning and analytical skills
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations

Must be able to speak, read and write the required language to support

Job Type: Full-time

Pay: Up to RM10,000.00 per month

Education:

  • Diploma/Advanced Diploma (Preferred)

Experience:

  • Customer Care Specialist: 1 year (Preferred)

Language:

  • Italian (Preferred)
  • German (Preferred)