Coordinator, Sea Freight Import (Penang) NVOCC - 6 Months

Position: Coordinator, Sea Freight Import (Penang) - 6 Months Company Industry: Logistic Service Working Hours: Mon – Fri (9 AM to 6 PM) Working Location: 2-1-23-1, Medan Rajawali, Solaria Square, 11900 Bayan Lepas, Penang, Malaysia Working Duration: 6 Months Contract with PERSOLKELLY Remuneration: Salary up to RM4,500 (Based on experience & qualification) statutory contribution & leave entitlement. **Immediate joiner preferred JOB OVERVIEW: • Billing customers within the KPI. • Submitting billing reports to customers. • Updating milestones/PRS (profit share) and completing CMP for shipments. WHO CAN APPLY: • Minimum of 3 years' experience in forwarding. • Experience with Cargowise. • Strong communication and interpersonal skills. • Initiative and ability to work in diverse environments and cultures. • Network and relationship-building skills. ESSENTIAL DUTIES AND RESPONSIBILITIES: • All import shipments/jobs must be billed within the KPI, with an Invoice Speed of 7 days from Actual Time of Arrival. • Sending out all billings to customers within the next 2 days via email, courier, or customer systems. • Responsible for all General customers and other key accounts assigned by the Import Ocean Manager. • Coordination of call forwards and service decisions that meet customer requirements and maximize profit for DSV Penang. • Attending to all customer inquiries via telephone and email, and responding timely and accurately on the same day. • Running milestone reports from CW daily and proceeding with billing for unbilled shipments. • Ensuring all billing is auto-rated, with a KPI Autorating target of 50%. • Checking origin charges and accepting the IC (intercompany in) in the same month as shipment arrival. • Updating accruals/costs immediately upon billing. • Clearing web costs daily before the end of the business day. • Providing Profit Share to the origin office within 2 days after billing completion. • Completing CMP for a job once all tasks above are complete and there are no pending milestones in the shipments. • Following up for missing documents with the origin station and/or the customer. • Resolving client disputes on rates; referring to Import Manager for Ocean freight for any disputes that require assistance. • Communicating and resolving exceptions and incidents with customers promptly. • Creating and maintaining a cordial business relationship with customers, operations, and sales staff through regular feedback sessions and communication. • Promoting, presenting, and adhering to DSV professionalism and policies at all times. • Maintaining a proper and efficient filing system of all documents for easy and systematic retrieval. Uploading all billing-related documents/emails in CW1 docs. • Maintaining accountability and accuracy for meeting deadlines for monthly and weekly reports. • Resolving customer disputes, such as billings, carrier issues, Origin and Overseas station on service failure and providing feedback to the customer in a timely manner. • Backing up coworkers when necessary. Serious applicants can send your updated resume to [email protected] Subject: - Job application for Coordinator, Sea Freight Import (Penang) – 6 Months - Please also provide your expected salary - Immediate joiner preferred Only qualified candidates will be contacted for interview. We thank you for your application .