Sales Support Assistant Officer

-Manage incoming inquiries from customers and provide assistance or redirect to the appropriate sales representative. -Process sales orders accurately and efficiently, ensuring timely delivery and fulfillment. -Maintain up-to-date and accurate customer records in the system, including contact information, purchase history and interactions. -Prepare sales documents such as quotes, contracts and proposals in collaboration with the sales team. -Coordinate sales meetings, including scheduling, agenda preparation and follow-up actions. -Assist in preparing sales presentations, materials and promotional collateral for customer meetings and events. -Monitor inventory levels and communicate with the operations team to ensure adequate stock availability for sales orders. -Track sales performance metrics, such as revenue, profits margins and customer acquisition rates and prepare reports for management review. -Provide support to the sales team in managing customer accounts, resolving issues and identifying opportunities for upselling or cross-selling. -Collaborate with order departments, such as marketing, customer service and finance, to support sales activities and initiatives.