IT Support

1. User Support and Troubleshooting:

• Provide first-level technical support to employees, resolving hardware, software, and network issues.
• Assist users with system access, password resets, and other routine IT inquiries.

2. System Maintenance and Monitoring:

• Perform regular maintenance on IT systems, including updates, backups, and patches. Monitor system performance and proactively address potential issues to prevent downtime.

3. Assist with IT Projects:

• Support the IT executive in the implementation of new technologies and system upgrades.
• Participate in testing and deployment of new software or hardware solutions.

3. Documentation and Reporting:

• Maintain accurate records of IT support activities, including incident logs and resolution steps.
• Assist in creating and updating IT documentation, such as user guides and procedures.

4. Equipment Management:

• Manage inventory of IT equipment, including the setup and configuration of new devices.
• Ensure that all IT assets are properly tracked and maintained.

5. Support in Cybersecurity:

• Assist in maintaining the organization’s cybersecurity posture by monitoring for potential threats.
• Implement basic security measures, such as updating antivirus software and ensuring compliance with IT security policies.

6. Collaboration and Escalation:

• Collaborate with other team members to resolve complex technical issues.
• Escalate critical issues to the IT executive when necessary, providing detailed information for efficient resolution.

Requirement:

• Associate’s or Diploma in Information Technology, Computer Science, or a related field is preferred
• Relevant certifications (e.g., CompTlA A+, Microsoft Certified Professional) are a plus.
• Minimum of 1 year of experience in an IT support role or a similar technical support position. Experience with common IT tools and systems, such as Windows OS, Microsoft Office, networking equipment, and helpdesk software.
• Basic understanding of networking, cybersecurity and cloud computing.
• Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment. Basic problem-solving skills and the ability to troubleshoot technical issues efficiently.