Officer, Telephone Operator

Job Responsibilities:

• Prepares various reports such as traffic reports or weekly progress reports as requested by HOD
• Devises work schedule for telephone operators ensuring adequate coverage at all times; revises work schedule as necessary.
• Reports telephone equipment failures by completing necessary paperwork and notifying appropriate telecommunications personnel.
• Maintains and update on-line phone/pager directory and on-call databases. Completes all forms and reports changes or inaccurate information to HOD.
• Answer telephone calls and respond to inquiries aimed at hospital services and procedures with friendly and courteous tone.
• Answer queries pertaining to admitted patients by following strictly confidentiality protocols
• Immediately responds to all alarms, security calls and medical emergencies. Pages all persons designated to respond to emergencies. Immediately reports to the OIC / HOD any problems with, or abused of alarm system. Logs emergency response information, as appropriate.

Job Requirements:

• Diploma in related fields
• Communication and listening Skill
• Ability to multi-task, prioritize and manage time effectively
• Customer orientation and ability to adapt/respond to different types of characters
• Patience with positive attitude

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

• Health insurance
• Parental leave

Schedule:

• Day shift
• Night shift
• Rotational shift
• Weekend jobs

Supplemental Pay:

• Overtime pay
• Yearly bonus

Ability to commute/relocate:

• Johor Bahru: Reliably commute or planning to relocate before starting work (Required)

Education:

• Diploma/Advanced Diploma (Preferred)

Experience:

• Customer Care Specialist: 1 year (Preferred)

Language:

• Mandarin (Preferred)
• Bahasa (Preferred)