Change Management Manager

Responsibilities:

• Expert knowledge in Change management process, procedures and standard operating work.
• Own and conduct change management plan for project/activities, evaluate change impact to the project, identify change risk, to ensure change process adhere to the policy and change activities are completed accordingly with change procedures.
• Identify areas of improvement in change process when change fails to complete within change windows.
• Analyze, track, record, report and update regularly on change tickets.
• Work with internal team to identify potential process, monitoring, resolution to improve on change management.
• Intermediate level of knowledge on Microsoft Office (Excel, PowerPoint and Word).
• Intermediate level of experience in using BMC Helix ITSM (ticketing tools) or equivalent ITSM tools (example: ServiceNow, OpenText, etc).
• Demonstrated ability to lead others in understanding, accepting and managing quality of work in the role.
• Demonstrated the ability to drive and implement new improvement/changes to enhance productivity in the role.
• Demonstrated ability to make optimal decisions through accountability, judgement, problem solving, prudent risk taking, market/industry awareness, and maintaining customer focus.
• Demonstrated ability to build working relationships through respect & integrity, open communication, teamwork, negotiation/influence and customer relationship management with all level of staff and customer.
• Demonstrated ability to influence without authority and collaborate with internal clients and stakeholders.
• Demonstrated ability to lead high performance through leading by example & initiative, continuous learning & coaching, measuring, rewarding & recognizing, customer service.
• Relationship skills that will facilitate positive vendor behaviors, establish healthy new engagements and deepen existing ones.
• Prepare reporting as part of deliverables to the customer.
• Ensure existing and future documentation process, sop, manual are compliant to the company ISO standard.
• Participate and provide assistance for audit, ISO and general compliance and assurance activities.
• Ability to work in shift as per roster or on call basis in a 24x7 operating environment.

Requirements for the Role:

• Diploma/ Degree holder in Computer Engineering/Information Technology or related disciplines.
• 3-4 years of experience in Change management.
• Experience in ITSM tools (BMC Helix) or any equivalent ITSM tools in the market will be added advantage.
• Experience in Infrastructure, Security and Application IT domains
• Good problem-solving skills, background analytics, proactive attitude and focus on excellent customer service/support.
• Driven and able to multi-task, strong time management skills and strong team player.
• Required Language(s): Cantonese, English, Mandarin
• Willing to work on shift rotations and standby.
• Attractive salary.