Customer Data Administration & Pricing Associate -Kr Speaker -6 Months Contract

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Job Overview

The Customer and Pricing Master Data Administrator manages customer data and the pricing process in SAP and SFDC ensuring business support as well as data consistency and completeness through appropriate updating and standardization of data. Person on this position coordinates activities with other departments, ensuring high level of quality data creation and maintenance in a quick and effective manner, consistent across the organization and with global standards.

Key Responsibilities:

• Create and maintain customer accounts and all the relative attributes in SAP system and Salesforce, enabling quick and efficient execution of sales transactions.
• Updates customer master and price master data in SAP, check master data reports in accordance with compliance procedures and carry out regular data cleansing and quality check.
• Responsible for maintaining all pricing and rebate administration accurately and timely in-line with audit compliance procedures.
• Pricing hierarchies’ alignment of pricing business processes for all franchises to include Base price, Promotions, Discounts, Freight, Rebates.
• Support Custom Pack process.
• Listing and exclusions maintenance
• Proposes and reports improvements in processes, as well as reports ideas for improving the SAP and Salesforce functionality.
• Analyses the problems reported by the business and proposes solutions.
• Creates and develops reporting solutions.
• Cooperates with other departments and reports problems to the regional unit if it is not possible to solve them locally.
• Participates in the data management process and in activities related to updating / cleaning data.
• Customer hierarchies’ alignment with business processes for all franchises to include: Buying groups, franchises, KA specifics structures
• Acts as the first point of contact for inquiries / errors related to customer data.
• Prepares cyclical reports and reports on demand according to business needs.
• Is responsible for checking the correctness of the documentation necessary for creating a new customer in the system.
• Update database, customer’s repository and carry out analysis of data as and when required.
• Ensures data compliance with control requirements, internal processes, and compliance requirements.
• Completes AFCM controls relating to business area.
• Any other duties or projects as requested by the Line Manager commensurate with the grade and level of responsibility for this role, for which the associate has the necessary experience and/or training.
  

WHAT YOU'LL BRING TO ALCON:

• English and Korean on advanced level both in written and spoken.
• Fluency in Thai/Mandarin/other languages – optional / added advantages.
• 1-2 years previous experience in master data maintenance focusing on Customer and Pricing (preferable)
• Customer Operations / Customer Service experience is a plus.
• Good knowledge of SAP environment especially SD module
• Good computer skills (including Microsoft Office, SAP-BI)
• SFDC knowledge and experience is a plus.
• Experience in working within regional structures and in remote teams.
• Results Orientated: Demonstrates a high degree of results orientation; drive; enthusiasm and commitment towards achieving results / fulfilling objectives; ability to work under pressure / strict deadlines.
• Adaptability/Flexibility: Highly adaptable / flexible – ability to react and respond positively to changing conditions, priorities, and workload; works independently or as part of a team to effectively manage, prioritize and juggle multiple concurrent tasks or projects.
• Customer Focused: Assigns the highest priority to customer satisfaction; establishes effective relationships with customers, gains trust and respect.
• Detail Oriented: Accurate with a high degree of detail orientation.

HOW YOU CAN THRIVE AT ALCON:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.
  

Alcon Careers

See your impact at alcon.com/careers