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a. Overseeing sales, promotions and campaigns b. Handling and resolving customer complaints / returns regarding product or service c. Ensure that orders are fulfilled in a timely and accurate manner, and customer issues are addressed promptly and effectively. d. Provide administrative support, i.e., purchase order, invoice, order tracking (AWB), payment requests, customer return submission to customer e. Work closely with operation team to keep track of the status of all orders f. Edit & do online posting Shopee & Tik Tok g. Manage activities for online platforms (Tik Tok, Shopee, Lazada, FB, Website) – i.e. Broadcast voucher, campaign, flash sales, and others related to online platforms h. Update sales report, customer reviews and issues for the management i. Follow up with customers to collect their feedback within 2 weeks after sales j. Other duties as assigned from time to time
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