Procurement Operations Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

Toll Group

Job Description

Position Title: Procurement Manager – Operations, Governance and Excellence

Division: Toll Corporate

Location: Penang, Malaysia

Business Unit: Toll Group Department: Group Procurement

Reports to (position): GM – Procurement IT, Indirect and Procurement Operations

The role has primary responsibility for managing and optimizing procurement process within Toll. This role will be focusing on ensuring operational efficiency, driving procurement excellence as well as establishing governance structure to ensure compliance and effective risk management. This must be done in accordance with Company, Procurement and Supply Base Management instructions and procedures and support the strategic and operational objectives of the broader procurement services team, and carried out in line with Group ‘One Toll’ strategy.

Leadership and Development

• Lead and manage a team of procurement professionals providing guidance, mentorship and development opportunities
• Foster a culture of high performance, collaboration and continuous improvement
• Set clear performance objectives and ensure alignment with organisational goals.

Procurement Excellence

• Lead initiatives to drive continuous improvement in procurement processes, policies and procedures including adoption of tools and best practices.
• Develop and monitor KPIs to track supplier and Procurement team’s performance against Toll and Procurement’s strategy and priorities
• Benchmark procurement systems, tools, processes against industry standards to ensure competitive and innovation.
• Drive robust data analysis to identify opportunities for process improvement, cost improvement and risk mitigation.

Procurement Operations:

• Manage end to end procurement operations including sourcing, purchasing and supplier management process.
• Implement and maintain procurement policies and procedures to ensure effective and consistent procurement practices.
• Co-ordinate with internal teams (finance, legal and others) to align procurement activities to business needs.

Governance and Compliance:

• Ensure procurement activities comply with organizational policies and legal requirements and industry standards.
• Establish governance frameworks to manage procurement risks and related category risk/s and take corrective actions as required.
• Manage audits and reviews related to procurement, ensuring transparency, compliance and accountability.

Supplier Relationship Management:

• Conduct regular supplier performance evaluations and partner with Category Management team to achieve optimal terms and conditions
• Ongoing management of supplier relationships as it relates to nominated categories, ensuring any obligations and requirements agreed in commercial arrangements are being measured and managed on behalf of Toll

Technology and Systems:

• Drive the implementation and management of procurement systems and tools to streamline operations and improve visibility.
• Leverage data analytics and digital tools to enhance procurement decision making and reporting.
• Ensure effective training and support for procurement teams on tools and systems.

• Category performance against strategic targets
• Lead market review, supplier selection and ultimate negotiations of supplier contracts
• Where necessary develop, run and manage transparent sourcing exercises, negotiate and execute agreements with suppliers and effectively implement contracts.
• Ensure all sourcing activity and projects undertaken is delivered on time and drive delivery of agreed savings/value targets from the projects
• Coordinate the engagement of suppliers across projects and drive the ongoing improvement of spend purchasing.
• Promote relationships to enhance communication, information exchange and understanding both internally the business and also with project suppliers.
• Assist with the any other task and administration as required

In order to succeed in this role, it is expected that you will have:

Knowledge/Experience

• 10+ Years’ experience in a procurement, supply chain management or related field with at least 3-5 years experience in a people leader role.
• Excellent analytical skills with the ability to analyse complex data and make data driven decisions.
• Understanding of and experience in managing / negotiations for the categories in scope.

Technical/Professional Skills required

• Strategic and analytical thinking
• Data Analytical and problem solving
• Expertise in operation alignment and efficiencies.
• Change management and continuous improvement leadership
• Risk Management and governance expertise
• Excellent stakeholder management skills
• Excellent communication and relationship management skills
• Contributing to the corporate culture in alignment with the One Toll vision
• Strong commercial and business acumen

Qualifications – Education and/or professional

• Undergraduate tertiary qualification in a relevant discipline preferred (e.g. B. Bus)
• Professional membership of relevant associations (e.g. CIPS)

• Outcomes driven
• Negotiation skills
• Ability to influence and lead teams
• Innovative and creative
• Driving for continuous improvement
• Resilience and tenacity
• Highly independent & self starter

• Current Category Plans for the categories within scope of the role.
• To implement and manage the procurement strategy/ plans for the categories within scope of the role.
• Implement cost reductions / avoidance for preferred supplier compliance
• Delivery of market review and contract award on time and within budget
• Contractual services managed in accordance with contract performance indicators
• Influence and manage multiple stakeholders to champion Toll’s procurement services (measured through survey)
• Positive customer/stakeholders feedback including adequacy of communication and engagement (measured through survey results– 85% minimum)

(List the internal and external relationships with other people that are critical to successful achievement of this job. Think about New Ways of Working and how this role will work cross-functionally and cross process and the interdependencies on/to other people)

• GM Procurement (Direct)
• GM Procurement (IT & Indirect)
• GM Procurement (Asia)
• Risk Management
• Category Manager(s)
• Program Manager(s)
• External suppliers
• Group Finance and Treasury
• Group Legal

(Insert site, business unit or geography here)

• Actively manage nominated category supplier portfolio and quality
• Manage compliance and work closely with business partners
• Research and identify innovative procurement solutions
• Develop contract plans, KPIs, performance reviews, governance structures, benefit tracking and end to end RFP and tender process.

We have a broad framework of leadership competences that demonstrate the Toll requirements for leaders. This framework indicates the kind of behaviours that would help you to succeed in this job and live up to our values and goals.

• Workday – employee access

• Server – Drives:

It is expected that you will:

Carry out these accountabilities within the operation and process frameworks that apply at Toll Work together with all your key stakeholders: line and functional. A part of your performance review each year will be based on input from these stakeholders Exemplify the Toll Way and Leadership Competencies – this will be a key part of your annual development planning cycle.

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.