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TM, Merchant Services (1011363)

Salary undisclosed

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Description


Primary Objective:
  • Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards customer satisfaction.

Key Responsibilities:
  • Understand the different types of services and products offered
  • Provide and communicate information on new products and services
  • Facilitate customers calls and resolve customer issues
  • Manage disgruntled customer, handle customer complaints, and escalates to relevant parties
  • Process customer requests and ensure communication with relevant parties
  • Responsible for keeping abreast and supporting Merchant services-related products & services, new features, updates, maintenance, marketing campaigns, systems, and processes.
  • Comply with RHB internal processes and policies that govern customer data protection and confidentiality

Others

  • As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guidelines.

Requirements

Requirements:
Bachelor Degree - Minimum a Diploma or Degree.
  • Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
  • Pleasant personality with excellent verbal and written communication skills
  • Excellent telephone etiquette.
  • Able to work independently with minimum supervision.
  • Strong oral communication and problem solving skills.
  • High customer service orientation.
  • Computer literate.
  • Good stress management ability.
  • Must be a strong team player.

Benefits

Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards