TM, Merchant Services (1011363)
Salary undisclosed
Apply on
Original
Simplified
Description
Primary Objective:
- Overall responsible in handling customer inquiries, maintain high level of customer service, identifying customer needs from inbound calls and cross selling/up-selling Bank’s products and services towards customer satisfaction.
Key Responsibilities:
- Understand the different types of services and products offered
- Provide and communicate information on new products and services
- Facilitate customers calls and resolve customer issues
- Manage disgruntled customer, handle customer complaints, and escalates to relevant parties
- Process customer requests and ensure communication with relevant parties
- Responsible for keeping abreast and supporting Merchant services-related products & services, new features, updates, maintenance, marketing campaigns, systems, and processes.
- Comply with RHB internal processes and policies that govern customer data protection and confidentiality
Others
- As CCC team members, to be involved in special task(s) assigned to by Heads or relevant committees, as long as within the Bank’s policy and guidelines.
Requirements
Requirements:
Bachelor Degree - Minimum a Diploma or Degree.
Bachelor Degree - Minimum a Diploma or Degree.
- Preferably with working experience in customer service, telemarketing, call center or any other related roles which requires frequent interaction with customers
- Pleasant personality with excellent verbal and written communication skills
- Excellent telephone etiquette.
- Able to work independently with minimum supervision.
- Strong oral communication and problem solving skills.
- High customer service orientation.
- Computer literate.
- Good stress management ability.
- Must be a strong team player.
Benefits
Dental, Education support, Miscellaneous allowance, Medical, Loans, Sports (e.g. Gym), Parking, Vision, Regular hours, Mondays - Fridays, Casual Business Wear, Performance Based Rewards
Similar Jobs