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Sales Support ( Mandarin Speaker )

Salary undisclosed

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JOB DESCRIPTION

  • Process incoming orders for customized furniture projects accurately and efficiently.
  • Review order details, specifications, and customer requirements to ensure clarity and accuracy.
  • Communicate with sales personnel and/or clients to clarify any discrepancies or gather additional information related to their orders to ensure order accuracy.
  • Coordinate with the production team to schedule and prioritize orders based on deadlines and capacity.
  • Monitor order progress and address any issues or delays that may arise.
  • Liaise with internal departments, such as design, production, and logistics, to ensure smooth order execution.
  • Maintain accurate records of all orders, including relevant documents and communication.
  • Provide timely updates to sales personnel, and/or clients on the status of their orders and resolve any inquiries or concerns they may have.

JOB REQUIREMENTS:

  • Minimum high school diploma or equivalent, with a preference for a diploma or degree in in furniture design or related field.
  • Ability to read and write Mandarin is an added advantage.
  • Proficiency in using order management software and other relevant computer programs
  • Strong attention to detail and ability to accurately process customer orders.
  • Familiarity with customized furniture manufacturing processes and materials.
  • Ability to work collaboratively with different teams, including sales, production, and logistics
  • Strong problem-solving skills and ability to resolve customer issues or inquiries related to order processing
  • Ability to work under pressure and meet deadlines.
  • Strong customer service orientation and commitment to ensuring customer satisfaction.

Perks & Benefits

  • Casual dress code
  • Personal development opportunities
  • Paid training and development