Account Management Specialist

Get to know our Team:

GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.

Get to know the role:

• Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. You will be responsible for maintaining existing relationships with merchants to drive growth for GrabFood. You will lead elements of business identification, partnerships, account management, and execution strategy.
• You will report into the Account Management Lead and hybrid working in Malaysia.

The day-to-day activities:

• You will manage a portfolio of key accounts with a focus on building lasting relationships and increasing profitability/revenue.
• You will liaise with merchants for merchant-funded promo programs, merchant commission schemes, new products/features, and more.
• You will identify bottlenecks and potential issues related to merchant operations and the content management process, and deliver solutions to these issues.
• You will evaluate strategic and partnership opportunities, performing a broad range of quantitative and qualitative analyses.
• You will analyze data and develop initiatives to increase revenue/profitability for your portfolio and make decisions that build strong operational performance for your accounts.
• You will drive the growth of key accounts, measured by deliveries and GMV.
• You will work across functions to tailor merchant-specific needs (e.g., customized reporting, marketing support, integrations).
• You will deliver business improvement projects to create value for both merchants and GrabFood.
• You will drive operational excellence by working with merchants and the operations teams.