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Get to know our Team:
GrabFood is the fastest growing startup within Grab and is growing rapidly towards becoming the region's #1 provider of food delivery services, conquering a trillion dollar market in the most exciting region in the world.
Get to know the role:
- Manage a portfolio of key restaurants with a focus on building lasting relationships and increasing profitability/revenue. You will be responsible for maintaining existing relationships with merchants to drive growth for GrabFood. You will lead elements of business identification, partnerships, account management, and execution strategy.
- You will report into the Commercial Specialist and hybrid working in Malaysia.
The day-to-day activities:
- You will manage a portfolio of key accounts, with a focus on building strong, lasting relationships and increasing profitability/revenue.
- You will liaise with merchants regarding merchant-funded promo programs, commission schemes, new products/features, and more.
- You will resolve bottlenecks and potential issues within merchant operations and content management processes.
- You will evaluate strategic and partnership opportunities through both quantitative and qualitative analysis.
- You will analyze data and develop initiatives to boost revenue/profitability for your portfolio, making decisions that enhance operational performance.
- You will drive the growth of key accounts, focusing on key metrics like deliveries and GMV.
- You will collaborate with cross-functional teams to address merchant-specific needs, including customized reporting, marketing support, and system integrations.
- You will deliver business improvement projects aimed at creating value for both merchants and GrabFood.
- You will promote operational excellence by working closely with merchants and the operations teams.
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