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Senior/Field Engineer

  • Full Time, onsite
  • Motorola Solutions Malaysia Sdn Bhd
  • Kuala Lumpur Field Engineering (Engineering) Full time, Malaysia
Salary undisclosed

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Job Description:

  • Provide full time Technical Support for our deployed systems, working with our Service Teams and vendors across Malaysia & APAC region.
    • Predominantly focused on providing Technical Support to the RMP Astro P25 System in Malaysia. Consisting of:
      • On-Site Technical Support for Corrective Maintenance, requiring incident response and advanced root cause analysis for Incident Management Reports
      • On-Site Technical Support for Preventive Maintenance, including:
        • Periodic Site Optimisations
        • Regular PMI checks
  • Work with the wider Malaysia Field Services Team to support all other aspects of the technologies that MSI provides within Malaysia. Consisting of:
    • On-Site Technical Support for Corrective Maintenance, requiring incident response and advanced root cause analysis for Incident Management Reports
    • On-Site Technical Support for Preventive Maintenance, including:
      • Periodic PMI checks
  • Maintaining, and growing on, the excellent relationship with all MSI customers in Malaysia
  • Attend regular Team and Customer meetings as and when required.
  • Out of Hours work will be required

Requirements

  • Malaysian Citizen
  • Ability to obtain the required Security Clearance to work on the RMP project
  • Ideally already located in Sabah Region of Malaysia
  • Proven strong interpersonal and collaborative skills and be able to work and coordinate across various groups and functional teams
  • Excellent written and verbal communication listening, negotiation and presentation skills.
  • Problem solving skills
  • ITIL awareness