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Support Analyst

Salary undisclosed

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Job Description
1. Manage customer expectations.
2. Closely work together with the team members to deliver each task given.
3. Lead and organize support activity.
4. Conduct internal training on SMART by GEP product.
5. Take ownership of the assigned modules in the project and interact with other team members.
6. Participate in the project progress meetings and proactively identify risk areas.
7. Participate in the System Integration Test (SIT) and User Acceptance Test (UAT) and understand the risk.
8. Adhere to all internal project process.
9. Take ownership of the incidents or service request by monitoring the status to ensure resolution in accordance with Service Level Agreement (SLA).
10. Perform escalation where necessary to the appropriate team based on established Incident Management guidelines & procedures to ensure reported issue/request being handled swiftly.
11. Provide excellence support by accurately prioritizing tickets and tracking the resolution of tickets that have or may fail contracted service levels to meet the relevant service level.
12. Ready to work during weekend and available if being call for support.

Qualification:
A Bachelor’s Degree in Computer Science or Engineering or related fields
Experience: 3 - 5 years working experience in Procurement or Finance industry specifically in Functional Support.

Company

Founded in 2016, YMGIT is a full-spectrum IT services and solutions company partnering and supporting leading companies in the strategy, planning, deployment and management of business-critical software systems.

Our mission is to provide value by enabling its customer's long-term sustainable growth using cutting edge technology solutions. You can leverage our skills in people to achieve your business goals. With a rich resource pool of technologists, business architects and people managers YMGIT excels in driving results for our clients and partners

Headquartered in Singapore, YMGIT operates from offices in 5 countries with more than 100 employees across the globe and helps business harness technology to deliver innovative solutions. We provide services on a variety of technology platforms to clients ranging from Fortune 500 companies and to vibrant start-ups.

We enable our global clients to create and execute strategies for their workforce strategy and digital transformation. By providing end-to-end IT outsourcing with solution in BPM, RPA, AI, ML etc, we help to solve our client's most complex IT problems.

Vision
YM Global Technologies will be a partner of preference by providing differentiated products and services to our customers in helping them achieve their technology driven aspirations.