IT HELPDESK SUPPORT (PUTRAJAYA)

Job Responsibilities
1. Provide a friendly and professional point of contact for customers for any queries or concerns.
2. Handle incoming staff queries or requests via call, email, or internal chat space and manage outgoing calls as required.
3. Liaise with wider team members to ensure the best resolution, consistent with the contract.
4. Completing administration tasks that relate to the contact, including assigning contract colleagues and sub-contractors to service requirement tasks, payroll, general admin etc.
5. Liaise with relevant Contract staff in relation to all aspects of service desk requirements and that required information is returned in a timely manner. Respond to queries, amend data and re-issue tasks as required.
6. Work closely with Site Manager & Part Manger to develop and enhance the quality of service and reporting processes.
7. Carry out monitoring of system data to ensure that Helpdesk work orders have been accurately created, assigned, prioritised, and categorised in line with contractual KPI's and SLA's
8. Update client’s internal communication platform by broadcasting general announcement as assigned by client and company’s safety announcements. Collate user feedback survey on timely basis for Facilities Manager’s analysis and reporting
9. Must be available for on-call support outside of regular business hours, if necessary.

Qualifications:
1. Education: Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field;
2. Experience: 1-2 years of experience in IT management or a similar role, with hands-on experience in IT infrastructure and support.
3. Intermediate technical knowledge of IT hardware, systems, including servers, networks, and security.
4. Excellent problem-solving and troubleshooting skills.
5. Effective communication and interpersonal skills.

Well-known to be vastly experienced, backed by a group of determined and committed people, Mecacom Technologies Sdn. Bhd. has established itself to be a key player in the Information Technology I (ICT) sector in the country, particularly covering Northern Region of Malaysia.

Mecacom Technologies Sdn. Bhd. is one of the major entity that contributed towards the development of the ICT sector in the Northern Corridor (Perlis, Kedah, Penang and Perak), ever since its establishment in 1998, then known as MCTech Computer Centre.

After 16 years of presence in the ICT industry, Mecacom Technologies Sdn. Bhd. is now capable of providing various services, whether in the form of sales and maintenance of large-scale equipment, Project Management and System Integrations, Managed Services, Desktop and Asset Management via Service Desk Operations, Help Desk Operations, and many more to the private and public sector.