Reservation & Revenue Assistant

About us

Established in 2022, We are a vacation rentals company offering some top-rated luxury holiday homes in the heart of Kuala Lumpur City Centre, Malaysia. The properties are independently owned by property investors and operated under ALMA, creating a perfect blend of a home experience with local history, culture, and heritage, targeting high-end customers looking for unique homestay experiences. The selection included landmark buildings, but offering a homestay experience far different from a normal “cookie-cutter” property. The collection sought homes that possessed an element of authentic local flavour and cultural distinction to provide guests within an enriching stay.

Qualifications & experience

• A positive, can-do attitude!
• Candidate who is attentive to details.
• Having prior experience as a reservation agent or similar, is advantageous.
• You should be enthusiastic about learning, be able to work independently but very capable of participating as a team player when the need arises.
• Able to work weekends and public holidays
• Having strong Bahasa and English communication skills, both verbal and written, is essential.
• Proficiently speaking in Mandarin is advantage.
• Welcome fresh graduates, training will be provided.

Tasks & responsibilities

• Analyze market trends, competitor performance, and historical data to identify revenue opportunities and recommend pricing strategies.
• Develop and implement pricing strategies and tactics to optimize revenue across different market segments and distribution channels.
• Monitor and adjust room rates, availability, and inventory to maximize revenue and occupancy.
• Conduct regular demand forecasting and adjust strategies accordingly.
• Be conversant on the seasonality of demand and be timely in anticipating pick-up.
• Keep abreast of events happening in the city that will directly or indirectly affect the demand for rooms.
• Monitor and manage room inventory to ensure optimal distribution and availability on distribution channels.
• Manage and maintain relationships with online travel agencies (OTAs).
• Generate reports and analyze key performance indicators (KPIs) to track revenue performance, occupancy, and market share.
• Identify revenue trends, patterns, and potential areas for improvement.
• Provide regular reports and insights to the management team to support strategic decision-making.
• Handles all room reservations channeled through the following efficiently and courteously.
• Ensure all reservation taken is in order and updated in the management system according to company regulation.
• To perform any other tasks/duties from time to time as assigned by the Management.