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Reservation Agent

RM 1,500 - RM 2,000 / Per Mon

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This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.


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DUTIES AND RESPONSIBILITIES

  • Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
  • Processes cancellations and modifications and promptly relays this information to the Front office when needed.
  • Update OTA extra nets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.
  • Understands the hotel's policy on guaranteed reservations and no shows and ensures implementation.
  • Tracks future room availability based on reservations.
  • Ensures to conduct effective quality check on all reservations.
  • Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Working together as a team to implement improvements.
  • Liaises with other departments to ensure good communication and offer support.
  • Work closely and communicate effectively with other departments to ensure smooth work flow and enhanced guests’ experience.

REQUIREMENT

  • Must be well organized and smart person.
  • Pleasant personality & good inter personal skill
  • Good command of English communication and writing as well.
  • Ability to work effectively with the team.
  • Computer literacy and fast learner.
  • Ability to Work Under Pressure and with min. supervision

Job Type: Full-time

Pay: RM1,500.00 - RM2,000.00 per month

Benefits:

  • Free parking
  • Maternity leave
  • Meal provided
  • Opportunities for promotion
  • Professional development

Schedule:

  • Afternoon shift
  • Day shift

Supplemental Pay:

  • Overtime pay
  • Yearly bonus

Ability to commute/relocate:

  • Melaka City: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

  • reservation agent: 1 year (Preferred)

Language:

  • English (Preferred)