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Reservation Agent
RM 1,500 - RM 2,000 / Per Mon
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DUTIES AND RESPONSIBILITIES
- Provides an exceptional call experience to all callers by being informed, efficient and intuitive during the call process.
- Processes cancellations and modifications and promptly relays this information to the Front office when needed.
- Update OTA extra nets on any modifications, cancellations, and no shows as applicable, to ensure accurate commission reconciliation.
- Understands the hotel's policy on guaranteed reservations and no shows and ensures implementation.
- Tracks future room availability based on reservations.
- Ensures to conduct effective quality check on all reservations.
- Reviews reservation policies and procedures periodically, identifying means of increasing productivity and efficiency within the reservations office. Working together as a team to implement improvements.
- Liaises with other departments to ensure good communication and offer support.
- Work closely and communicate effectively with other departments to ensure smooth work flow and enhanced guests’ experience.
REQUIREMENT
- Must be well organized and smart person.
- Pleasant personality & good inter personal skill
- Good command of English communication and writing as well.
- Ability to work effectively with the team.
- Computer literacy and fast learner.
- Ability to Work Under Pressure and with min. supervision
Job Type: Full-time
Pay: RM1,500.00 - RM2,000.00 per month
Benefits:
- Free parking
- Maternity leave
- Meal provided
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
Supplemental Pay:
- Overtime pay
- Yearly bonus
Ability to commute/relocate:
- Melaka City: Reliably commute or planning to relocate before starting work (Preferred)
Experience:
- reservation agent: 1 year (Preferred)
Language:
- English (Preferred)
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