Customer Relationship Executive
- Full Time, onsite
- Private Advertiser
- Kuala Lumpur Residential Leasing & Property Management (Real Estate & Property) Full time, Malaysia
Salary undisclosed
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- To attend and handle all customers/purchasers’ complaints/enquiries and ensure that the enquiries and complaints are resolved
- To coordinate/liaise with inter-departments i.e. Project, Sales, Sales Admin and Property Management related matters, defect rectification and take follow-up actions in a timely manner
- To arrange an appointment with the purchaser prior to the issuance of vacant possession (VP) and conduct the handing over of property’s keys as per the schedule
- Coordination of defect rectification works to ensure that all field defects are rectified on time
- Plan and ensure daily smooth running of Customer Service Office
- To follow up on project rectification status, update and participate in joint/pre-inspection of property with purchasers
- Any other ad-hoc task as and when required
Job Requirements:
- Diploma or Degree in Business Administration/PR or any other related qualifications
- At least 3-5 years relevant experience, preferably in Property Development/Customer Service/Hospitality industry
- Possess good command of written and spoken English
- Excellent PR and customer service experience
- Able to identify customer service issues and address the issues tactfully
- Applicants should be Malaysian citizens or hold relevant residence status
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