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Tenant Acquisition and Leasing
- Meet with prospective tenants to show properties, discuss leasing options, and answer questions.
- Conduct property tours and highlight key features, benefits, and amenities.
- Explain lease terms, rental prices, and other relevant conditions.
- Manage lease application processes, including gathering documentation and conducting background checks.
- Negotiate lease terms and conditions in line with the company’s guidelines and policies.
- Prepare and execute lease agreements.
Customer Service and Relationship Management
- Maintain strong relationships with tenants to ensure a positive experience throughout their lease term.
- Address tenant inquiries, complaints, or requests in a timely manner.
- Ensure tenants understand their rights and responsibilities as outlined in the lease agreement.
- Provide support during the move-in and move-out process.
- Conduct market research to remain competitive with local rental rates and offerings.
Lease Management
- Monitor the renewal and expiration of leases, ensuring timely renewals and managing vacancies.
- Coordinate lease extensions, renewals, and terminations in compliance with company policies.
- Keep accurate and up-to-date records of all leases, tenants, and properties.
- Ensure that properties comply with local rental laws and regulations.
Financial Management
- Collect rent and ensure timely payments from tenants.
- Review and manage tenant accounts, including resolving discrepancies.
- Assist in budgeting and forecasting rental income for the properties.
- Prepare monthly or quarterly financial reports related to leasing activities and occupancy.
Property Inspections and Maintenance Coordination
- Conduct property inspections before and after tenant occupancy to document the condition of the property.
- Ensure that tenants comply with the terms of their lease, especially regarding property maintenance.
- Ensure that tenants comply with the terms of their lease, especially regarding property maintenance.
- Coordinate with the property management team to resolve any maintenance or repair issues.
- Oversee cleaning and preparation of properties between tenancies.
Compliance and Legal Responsibilities
- Ensure lease agreements comply with local laws, fair housing regulations, and company policies.
- Stay updated on any changes in rental laws, tenant rights, or leasing regulations.
- Handle lease disputes, terminations, or evictions in a legal and fair manner.
- Maintain accurate and compliant lease documents and tenant records.
Reporting and Documentation
- Keep detailed records of all interactions, leasing activities, tenant communications, and property conditions.
- Generate regular reports on occupancy rates, leasing performance, rental income, and market trends.
- Monitor and report on key performance indicators (KPIs) related to leasing and tenant retention.
REQUIREMENT
- Strong communication and interpersonal skills.
- Sales and negotiation abilities.
- Knowledge of real estate laws, lease agreements, and tenant rights.
- Experience with property management or leasing software.
- Organizational skills for handling multiple leases and properties simultaneously.
- Customer service orientation with problem-solving skills.
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