Key Account Manager (Malaysia)

Job Summary

B.Braun is currently hiring a Key Account Manager, who will be responsible to enable systematic solutions across multiple business units and tailoring them based on mutually beneficial considerations. This role exercises a sophisticated level of business acumen / savvy, navigation of complex organizations, multi-tasking, and project leadership skills. Manage account relationships through creative problem solving and diligence. Also developing tools, programs, and processes necessary to drive strategic enterprise initiatives. You will also act as a solution seeking advisor and a thought partner to all senior leaders within our organization and our Key Accounts.

Duties and Responsibilities

• Engagement planning, relationship building and analysis, coaching of stakeholders, formalized client communications & engagements, stakeholder reporting, support of proposal & program development, and internal / Key Account presentations.
• Create, manage, perform and complete complex projects which may include administrative, continuous process improvement and operations excellence. Assist in the collection and analysis of KAM program results, including but not limited to ROI and competitive win/loss data.
• Participate in and manage the development of the account retention / development programs, processes, and tools by collaborating with key functional groups. Support the roll-out and execution of such Key Account programs to ensure the result focuses on the efficiency for the end user, adherence to the company standards, and an increase in overall growth of the company.
• Work closely with all functional groups, including partners and industry consultants to develop and manage the Key Account plan to execute strategic initiatives. Managing clear roles and responsibilities for key stakeholders and staying at the forefront of potential risks to timelines, budgets, and other important matters.
• Foster long-term support and relationships by developing a strong level of trust and credibility with all levels of relationships within an account regarding B. Braun solutions / services. Ensuring themselves as the key liaison between key stakeholders, onsite teams, and customers.
• Leverage and keep the organization informed and engaged of key initiatives and ensure that efforts across operations and functional groups align with those initiatives.
• Represent B. Braun in professional organizations and industry collaborations, conferences as needed.
• Gather and document feedback on process status so that changes to the programs are deliberate and effective. Enable identification, resolution and escalation of issues and mid-course revision of plans. Perform validation process, support remediation plans, and track relationship status.

Professional Competencies

• Bachelor’s degree in business administration, marketing, life sciences, or a related field; master’s degree preferred.
• 7 years or more of sales & marketing experience within Medical Devices / Pharmaceuticals.
• Strategic mindset, strong project management discipline, excellent communication abilities, analytical skills, self-motivation, creativity and the ability to relate to diverse groups of people.
• Possess knowledge of hospital organization and funding sources, ability to collaborate with stakeholders to develop, lead, and execute growth strategies within the organization as well as account organizations.
• Strong communication skills: oral, written, presentation, and the capability to handle ambiguity while coping with change. Desire to participate in discussions and gain exposure with numerous constituents.
• Ability to translate and communicate raw data, statistical, analytical results, implications, and recommendations into clear written and verbal communication / information.
• Willing to travel as per the work requirements.