Clinical Specialist, Cardiac Rhythm Management

ESSENTIAL JOB FUNCTIONS

Function / Category:

• Provides clinical support in operation theatre or cardiac laboratory and clinic, working alongside with physicians in the field of cardiology.
• Supports on-site product demonstration and educational initiatives to build market awareness.
• Participates in industry events, training, educational workshops, and company meetings.
• Works closely with Sales and Marketing team to provide customer case and sales support.
• To assist implantations/procedures, performs follow-up,
• To resolve issues and conduct root cause analysis.
• Provides prompt response to field inquiries from physicians, health care professionals, patients, and field sales staff.
• Supports BIOTRONIK national sales, business development and marketing strategies.
• Supports troubleshooting, product development and quality assurance and may include clinical trial protocols.
• Identifies and build strong and lasting business relationships with all key decision makers (clinical, administrative/economic), KOLs and key referrals in all accounts.
• Participates in national and international congresses.
• Maintains and acquires new product, technology, market, and process knowledge established by the industry, company and management.
• Understands and can appropriately use product positioning and marketing messages.
• Ensures compliance with BIOTRONIK policies and practices and the code of conduct.
• Any other duties may be assigned.

BASIC QUALIFICATIONS

Requirements:

• Diploma with minimum 4 years’ relevant experience or bachelor’s degree in biomedical engineering, life science or health management. Fresh graduates are welcome to apply.
• Strong team player.
• Willingness to travel within Malaysia.
• Possesses a car and valid driving license.
• Able to work flexible hours and weekends.

Added advantage:

• Strong verbal and written communication, with good interpersonal skills.
• Good knowledge of working in sterile room environment and medical device product lines through direct physician interaction and procedural consultation.
• Experience working in cardiovascular or surgical industry.