Customer Service Executive - Bangsar (SPM Graduates)

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Understand customer inquiries or complaints and resolve them effectively and efficiently to meet customer expectations.
• Handle customer inquiries via calls/live chat, addressing service-related questions and general concerns.
• Escalate cases or complaints when necessary and follow up on their status in the system.
• Provide customers with delivery status updates based on the system information.
• Update customer information and document call/chat conversations in the system database.
• Ensure customer satisfaction by providing professional and reliable support.
• Be accountable for achieving individual KPIs and contributing to team goals.
• Maintain a high degree of integrity and confidentiality, ensuring customer information is kept secure at all times.
• Perform any ad-hoc tasks or follow any instructions from superiors.

Basic Requirements:

• Minimum SPM/STPM/Diploma/Degree or equivalent professional qualification. SPM graduates are welcome to apply.
• Minimum a year of relevant customer service experience.
• Experience in a BPO or call center environment is preferred.
• Willingness to work on public holidays, weekends, and rotational shifts.
• Strong command of spoken and written English and Malay, with a professional demeanor in both. Ability to speak Mandarin is an added advantage.
• Able to work independently with minimum supervision.
• Computer Savvy and proficient in MS Office