Job Responsibilities:
Ensure PO received from customers are in order (price, MOQ, item codes/description etc). Coordinate with planners (and other dept if needed) on the SCOD date for their sale orders. Ensure items sold to customers are HACCP certified and Halal Cert is available. Create customer/maintain customer’s database Handles complaints lodged by customers and follow through according to the given timeline. Raising samples request via CRM system. To coordinate, reply and follow up on customer’s complaint and product return. Ensure that all customer complaints are attended to and resolved properly. To coordinate and apply export forms and documentation. To process sales orders and provide effective follow-up with relevant departments for sample arrangements, delivery schedules, technical and shipping documentations and issuance of Free Sales Cert. Requirement:
Bachelor's Degree in Business Administration, Marketing or equivalent discipline.
Minimum 1-2 years working experience in the food manufacturing or chemical Industry.
Proficient in English, Malay and Mandarin.
Able to work independently, multi-tasking with minimum supervision.
Possess good communication skills and interpersonal skills.
Computer literate and well-verse with Microsoft Office Application.
