Credit Collections and Recovery Officer ( Junior / Senior )

Company Overview

DCAP Digital is a company revolutionizing the consumer financing landscape with its unique Lending-as-a-Service (LaaS) solution. It promotes financial inclusion through a full-stack consumer financing platform, connecting liquidity providers and consumers. Our innovative approach incorporates alternative credit scoring methods to better serve underbanked populations and first-time borrowers.

Key Features

• Digitalized customer journey for partners.
• Specialized support for vehicle purchase financing.
• Commitment to serving underbanked and underserved populations.

Our Culture

At DCAP, we embrace a "fail-fast" culture that encourages rapid testing of business scenarios. We value:

• Bold ideas and innovation.
• Continuous learning and adaptation.
• Viewing failure as a crucial part of growth and improvement.

What you’ll do :

• Contact customers with outstanding debts and negotiating payment arrangements on behalf of the company.
• Identify and resolve dispute related to customer accounts or payments.
• Maintain accurate and up-to-date records of all collections activity into collection system, including communications with customers and payment arrangement.
• Ensure customer inquiries are attended and issues are resolved in a timely and professional manner.
• Develop and maintain documentation for all collection strategies, including procedures, policies and guidelines.
• Collaborate with cross functional teams, including operations, risk, compliance and finance to ensure that collection activities are aligned with company goals.

Join us if you :

• More than 1 year of experience in debt collection or related field.
• Strong communication and negotiation skills with the ability to resolve dispute and negotiate payment arrangements.
• Strong organizational and time management skills, with the ability to manage large accounts and priorities.
• Knowledge of debt collection regulations and best practices.
• Proficient in basic computer skills, including MS Office and collection software.

Why Join Us?

• VCs-Backed Startup: With the support of big and well-known investors, we’re positioned for long term success.
• Work alongside experienced leaders and innovators: Who are passionate about cutting-edge technology.
• Career Development: Be the pioneer key player in a collaborative environment.
• Make a Real Impact: Your contribution will directly shape the future of our products and the financing industry.

We recognize not everyone will have all the above requirements. If you meet most of the criteria above and you’re passionate about innovation and eager to work in a VCs-backed startup, let’s connect!