Sales Assistant / Supervisor - Aman Central

CUSTOMER SERVICE/SALES:

• Drives Sales through 100% execution of the company’s 'Customer Service Standards' and the 'Customer First Selling Behaviours' program.
• Assists in ensuring that all team members are trained and are using the 'Customer First Selling Behaviours' to deliver sales goals.
• Delivers sales goals according to the company standards and strategic plan.
• Creates a warm and friendly shopping environment.
• Uses selling techniques, as specified within our Selling Behaviours, with each customer to maximize sales.
• Learns and uses current Sales Promotions, Product Knowledge, and features and benefits to maximize sales and customer service.

STORE OPERATIONS:

• Prioritizes tasks; accomplishes tasks in a timely and accurate manner.
• Processes customer purchases quickly and accurately at the POS (point of sale) register.
• Assists in the recruiting and hiring of the best candidates available for hire.
• Understands and can execute all Visual Merchandising programs 100% and on a timely basis.
• Ensures that all team members have received Health & Safety training.
• Ensures all weekly/monthly checks on Fire Alarm System, Emergency Lighting, and Fire Evacuation Drills are conducted per H&S guidelines and is documented.
• Assists in maintaining proper store appearance and standards by cleaning, vacuuming, and straightening merchandise consistently. Additionally, assists in backroom maintenance.
• Participates in receipt and placement of merchandise.

INTERPERSONAL SKILLS/PEOPLE DEVELOPMENT:

• Responsible for timely progress and completion of all training material, taking on additional responsibilities as learning and skills increase.
• Helps to ensure that entire team is receiving training on a consistent basis. Assists in the training of all team members on applicable training material.
• Evaluates individual team members needs and adapts coaching style to ensure their development.
• Leads by example, demonstrating ethical and trustworthy behavior.
• Speaks clearly to customers and team members, adapting communication style to the situation and people involved.
• Motivates team through a positive and energized atmosphere in store.

LEADERSHIP:

• Coach and provide feedback to team members to develop their skills
• Communicate in an open and candid manner and explain the “WHY” behind initiatives
• Empower others by delegating tasks and influencing others to accomplish goals
• Inspire others to do their work with willingness and enthusiasm
• Promote team work by encouraging collaborative working relationships
• Model professionalism and the company’s core values; set the example for others to follow

REQUIREMENTS:

• Demonstrated leadership ability with at least 3 years of experience in a similar capacity
• Confident and comfortable engaging customers to deliver an elevated experience
• Strong cognitive and mathematical skills, including problem analysis, decision making and financial analysis