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Customer Success Specialist Cantonese (Insurance Account)

RM 4,200 - RM 4,200 / Per Mon

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Job Title: CSS
Location: Georgetown, Penang.
Salary: RM4200 Plus 300 Allow
Languages: Must be very fluent in Cantonese (Read, Write & Speak)

Education background:

  • Bachelor’s Degree or at least Diploma or equivalent in any discipline.
  • Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Work experience:

  • Minimum of 6months work experience in customer support in any industry.
  • Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
  • Call Centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

  • Customer Service orientation
  • Customer Results/Solutions focused
  • Customer Expectations Management
  • Active Listening Skills
  • Ability to handle queries and objections in a professional manner
  • Passionate about communication and interacting with people is key to success in this role
  • Able to receive continuous feedback and work in a fast-paced working environment
  • Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
  • Emotional intelligence and ability to stay calm when customers are stressed or annoyed
  • Good reasoning and analytical skills
  • Able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations
  • Must be able to speak, read and write Cantonese

Job Type: Full-time

Pay: From RM4,200.00 per month

Application Question(s):

  • Are you willing to work on site?

Experience:

  • Customer support: 1 year (Preferred)

Language:

  • English (Required)
  • Cantonese (Required)