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Duty Manager 值班经理 - Mantanani Island Resort

Salary undisclosed

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JSK Mantanani Island Resort which caters for, amongst other activities, accommodation, F&B, water sports, beach sports, snorkeling, boat transfer, and other island resort-centered activities, is currently looking for experienced and dedicated individuals to join our team.

Do visit us at www.jsk.my or www.jskmantananiresorts.my

Prior island resort front office operations experience is essential.

Responsibilities:

  • Responsible to assist the FOM for the overall Resort FO operations.
  • Exposure to island resort FO operations, and related a prerequisite.
  • Engaged with all resort FO daily activities providing leadership and assistance to optimize operational efficiency.
  • Responsible for practicing, supporting, and promoting high expectations for professionalism, hospitality, and positive guest interactions.
  • Supervise and direct various FO sections.
  • Quickly respond to and resolve guest complaints and incidents and complete all required reporting documentation.

Qualifications:

  • Candidate must possess at least a Diploma in resort/hotel management, FO, or equivalent.
  • Must be able to communicate (read and write) in BM, Mandarin, and English. The target market would include China, Taiwan, Hong Kong Tour GITs, FITs, and locals.
  • At least 5 years of exposure in the related field.
  • ISO and IT literate.