Epicareer Might not Working Properly
Learn More

Account Management Specialist (1-year Contract, Renewable)

Salary undisclosed

Apply on


Original
Simplified

Responsibilities:

  • Provide comprehensive customer service.
  • Process customer orders using the MFG or Oracle system.
  • Update customers and management on shipment status by providing backlog reports bi-monthly.
  • Monitor and ensure timely delivery of all shipments.
  • Coordinate local and export shipments.
  • Prepare and manage delivery documents, including manual and system-generated invoices.
  • Facilitate communication and provide timely responses between customers, sales, operations, and factories.
  • Generate and review order status reports.
  • Compile documents from various sites and functions for financial closing.
  • Email and post invoices to customers.
  • Oversee and transfer inventory across different sites.
  • Address customer inquiries, complaints, and issues regarding short shipments, ensuring a high level of customer satisfaction.
  • Initiate and follow up on new item creation in the system.
  • Prepare weekly forecast figures.
  • Perform any other ad-hoc duties as assigned.

Requirements:

  • Able to work independently
  • Prior experience/knowledge in shipping/incoterms is an advantage
  • Experience with ORACLE system is an advantage