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Customer Service Representative

Salary undisclosed

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Position/Title: Customer Service Representative (Fresh graduate)

Duration : Permanent

Location : Selangor

Salary : RM3300 + RM300

Job Description:

Fresher and Mandarin Speaker

· Strong proficiency in Mandarin, giving you a chance to showcase your language skills

· Good command of English or Bahasa Malaysia to round out your communication abilities

· Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns

· Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques

· Expertly articulating and presenting information about our products while professionally managing high inquiry volumes

· Embracing accountability for individual KPIs and working cohesively towards team goals

· Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions

· Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers

· Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times