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Position/Title: Customer Service Representative (Fresh graduate)
Duration : Permanent
Location : Selangor
Salary : RM3300 + RM300
Job Description:
Fresher and Mandarin Speaker
· Strong proficiency in Mandarin, giving you a chance to showcase your language skills
· Good command of English or Bahasa Malaysia to round out your communication abilities
· Focusing diligently on voice channels to swiftly address customer queries and take ownership of their concerns
· Striking the perfect balance between customer requirements and business objectives, showcasing your skills in sales and marketing techniques
· Expertly articulating and presenting information about our products while professionally managing high inquiry volumes
· Embracing accountability for individual KPIs and working cohesively towards team goals
· Mastering business strategies to enhance customer services, guiding clients toward efficient self-service solutions
· Proactively identifying opportunities for process improvements and actively collaborating with our Team Leaders and Managers
· Upholding the utmost integrity and confidentiality standards by safeguarding customer information at all times