Digital Marketing Executive

Responsibilities :

• Customer Interaction: Engage with customers in-person, over the phone, or via email to understand their automotive tinting and detailing needs.
• Sales and Upselling: Recommend appropriate services based on customer requirements and preferences. Effectively upsell additional services or products to maximize sales opportunities.
• Product Knowledge: Develop a comprehensive understanding of our tinting and detailing services, including products, processes, and pricing.
• Consultation and Demonstration: Conduct consultations with customers, providing insights into various tinting options and detailing packages. Offer demonstrations or samples where applicable.
• Appointment Scheduling: Coordinate appointments and manage the booking system to ensure efficient service delivery and customer satisfaction.
• Maintain Cleanliness: Assist in maintaining the cleanliness and organization of the shop area to create a welcoming and professional environment.
• Documentation and Record-Keeping: Maintain accurate records of sales, customer information, and services rendered using our database systems.
• Customer Service Excellence: Ensure exceptional customer service by addressing inquiries, resolving complaints, and providing after-sales support.
• Collaborate with Team: Work closely with the detailing and tinting technicians to ensure a seamless customer experience and service delivery.
• Sales Reporting: Generate regular reports on sales performance, trends, and customer feedback for management review.
• Leadership : Involves in monitoring process & staff. Organizing, guiding and managing others.

Job Type: Full-time

Pay: RM2,500.00 - RM3,500.00 per month

Schedule:

• Day shift
• Monday to Friday
• Weekend jobs