中文/英文Customer Support (Good starting salary for fresh graduates!)
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Availability Status
This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.
We have multiple positions for you to choose from with various intakes and salary packages depending on requirements which will be communicated with you. Candidates with Customer Service experience are welcomed to apply!
Fresh graduates from SPM, Diploma and Degree are also welcome to apply as long as you have good proficiency in either Simplified Mandarin/Traditional Mandarin or Cantonese (Must be able to read, write and type).
General Description of how Customer Service position would go is as below:-
1) Understand customer enquiries and ensure they are answered or routed through the appropriate support channel
2) Manage customer escalations and ensure that these are answered, tracked and escalated as required
3) Perform all procedures accurately, including following documented call flows, work processes, data entry requirements, and complaint management processes
4) ensure all SLAs are met accordingly
5) Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied
6) Provide a high level of professionalism and competent customer service
7) Able to communicate effectively with customers in a friendly and polite manner by following to processes
Job Types: Full-time, Permanent, Fresh graduate
Pay: RM3,000.00 - RM6,000.00 per month